Question 1

Do you have a store I can visit?

Accepted Answer

We strive to provide the best value to our customers and that means we don't operate any physical stores. We offer customers market leading guarantees and payment methods so you be assured that in the unlikely event that you find yourself disappointed with the quality of your product, we will put it right or provide a full refund.

Should you wish to speak to one of the team, we operate an appointment service to discuss your requirements so we can provide you with exactly what you are looking for at the best possible price, without compromise.

Question 2

What Are Lab Grown Diamonds?

Accepted Answer

Lab grown diamonds are unique and exactly the same as natural mined diamonds. Each diamond is grown from a "seed" diamond and develops in its own unique way. Each of our diamonds or other gemstones is certified in the same way as mined diamonds, rating its qualities. These diamonds are produced in a laboratory with state-of-the-art technology replicating the natural diamond formation process. Moreover, they are conflict-free, making them the perfect choice for environmentally conscious individuals looking for ethical options.

Question 3

Are Lab Grown Diamonds As Good As Natural Diamonds?

Accepted Answer

Absolutely! Lab diamonds have the same physical, chemical, and optical properties to mined diamonds. A lab grown diamond can be as high quality as any mined diamond, and can suffer the same irregularities or defects.

Specialized equipment and techniques are required to distinguish between lab grown and mined diamonds.

Question 4

How Do I Know If A Lab Grown Diamond Is Of High Quality?

Accepted Answer

Like natural diamonds, lab grown diamonds are also evaluated based on the 4Cs established by the Gemological Institute of America (GIA): carat weight, color, clarity, and cut. For your peace of mind, all our diamonds above 0.5ct come with an official IGI certificate.

Carat Weight - The term carat weight pertains to the mass of a diamond, where one carat is equivalent to 0.2 grams.

Color - The color grading system spans from D (colorless) to Z light yellow or brown hues). The grades increase in value as they go higher.

Clarity - Diamond clarity indicates the level of imperfections or inclusions, both internally and externally.

Cut - "Cut" refers to a diamond's symmetry, proportions, and polish, which greatly influence its brilliance.

For larger diamonds, an almost colorless or colorless hue, exceptional clarity, and a precise cut is recommended to achieve the best possible shine.

Question 5

How Much Do Lab Grown Diamonds Cost Compared To Mined Diamonds?

Accepted Answer

Lab grown diamonds are usually priced 20-30% lower than their mined counterparts of the same quality. You can opt for a larger or higher quality diamond without exceeding your budget if you choose a lab grown one.

Question 6

How Are Lab Grown Diamonds Different From Cubic Zirconia Or Moissanite?

Accepted Answer

Although cubic zirconia and moissanite might resemble diamonds, they are, in fact, distinct from real diamonds. Cubic zirconia is a lab made gemstone produced from zirconium dioxide, while moissanite is a natural mineral. In contrast, lab created diamonds are real diamonds with the same physical and chemical features as natural mined diamonds.

Question 7

Can Lab Grown Diamonds Be Used For An Engagement Ring?

Accepted Answer

Certainly! Lab grown diamonds are gaining popularity as engagement ring options because of their exceptional quality, ethical sourcing, and cost-effectiveness. Opting for a lab grown diamond engagement ring is an excellent choice for those seeking a unique and ethical substitute for one made with a mined diamond.

Question 8

Can Lab Grown Diamonds Be Used For Other Jewelry Besides Engagement Rings?

Accepted Answer

Of course! You'll find a wide variety of lab grown diamond jewelery, including earrings, necklaces, bracelets, and pendants. A lab created diamond is perfect for all types of jewelery and can be set in platinum yellow gold, rose gold, or any other metal you prefer.

Question 9

How long have you been in the jewellery industry for?

Accepted Answer

Jewellery is in our blood at Six Carats. As a family run business, our families have been immersed with the designing and manufacturing of jewellery for more than 30 years. Dealing directly with a number of manufactures of Lab Grown Diamonds world-wide, we are able to shorten the supply chain and get you the best diamonds and gemstones within your budget!

Question 10

What are your opening hours and where are you based?

Accepted Answer

As an online business we operate 24 hours a day.
Our contact options are monitored from 9:30am to 6:30pm - Monday to Sunday.

Our Registered and Trading Office is: Unit 3AB / 66CS, 34-35 Hatton Garden, London, EC1N 8DX

Question 11

I need help. What's the best form of contact?

Accepted Answer

The best ways to contact us are on our contact page, www.six-carats.com/contact. (www.six-carats.com/contact.)We usually reply within just a few minutes.

Question 12

How do you ensure the best quality?

Accepted Answer

We have implemented quality control at every touch point of our supply chain to ensure your prized piece arrives in perfect condition. All our diamonds and gemstones above 0.5ct come with an independent IGI certificate for each stone and our jewellery is all independently hallmarked in the UK to assure you. We do not sell low quality gemstones such as SI rated diamonds.

Question 13

How do you provide jewellery at such low prices?

Accepted Answer

We work directly with the manufactures of lab grown diamonds, reducing the supply chain and its associated costs. Combined with our online-only presence it means that we can offer the best value jewellery you will find. After all, we believe diamonds are for everyone!

Question 14

How do I know it's safe to make payment online?

Accepted Answer

It’s common to have doubts when it comes to placing online orders, especially if you're unaccustomed to purchasing high-value items in this manner. At Six Carats, we prioritise our customers' security. We have undergone rigorous validation processes to guarantee the utmost security.

HTTPS security
You will notice a padlock symbol on the address bar of our webpages, indicating HTTPS (Hypertext Transfer Protocol Secure). This thwarts fraudulent activities, ensuring website verification from a trusted source. You can verify our details through our SSL certificate.

PCI Compliance
Six Carats adheres to PCI Compliance, as mandated by the PCI Security Standards Council. Founded by leading financial institutions, the council's mission is to enhance the security of payment account data by promoting education and awareness of PCI Security Standards.

Secure payment providers
We work with leading payment providers such as Visa, Mastercard, Paypal, Klarna and Clearpay to provide you with numerous payment options through trusted financial organisations.

Should you have any payment queries - feel free to contact us.(www.six-carats.com/contact)

Question 15

What payment methods are accepted?

Accepted Answer

At Six Carats, please feel comfortable making your payment using any of the methods below:

Credit Cards / Debit Cards
We accept all major credit and debit cards, including American Express.

PayPal 
If you have a PayPal account and feel comfortable making the payment through your PayPal account, then feel free to select this option to complete your purchase.

Bank Transfer
We are happy to accept bank transfers. This method of payment safeguards both parties of the transaction and is a very convenient method for high-value transactions. If you wish to pay, via bank transfer, please contact us.

Telephone Payments
We undertake telephone orders for customers who want additional guidance and advice throughout their purchasing experience. To use this method, please send us a message and we will contact you with instructions.

Question 16

How long does it take for refunds to reflect in my statements?

Accepted Answer

Depending upon the payment method used, it can take 8-10 working days for the refund to appear on your bank/card statement. Please refer to our Returns Policy (https://www.six-carats.com/returns-policy)for more information.

Question 17

Will I get a VAT certificate for a tax refund?

Accepted Answer

Value Added Tax (VAT) is applicable for all orders placed on our website. All the prices displayed are inclusive of VAT. The VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers when they purchase goods in the EU and then export them outside the EU. Six Carats are ineligible for the VAT Retail Export Scheme as we are an internet-based mail-order company and therefore ineligible to participate. Please contact us (https://www.six-carats.com/contact)to discuss international shipping.

Question 18

How will my order be delivered?

Accepted Answer

We use Royal Mail or Fedex  for all items delivered within the UK. Deliveries require ID and a signature. For international buyers we use Fedex. These methods of shipment are fully insured against losses, damages, and theft.

Question 19

Can I have my order delivered faster than the normal delivery time?

Accepted Answer

All our jewellery products are made to order. We aim to have these items in your hands within a maximum of 28 days. Depending on our order volumes and availability, there may be circumstances where we are able to get your order a little faster to you. If you need your jewellery faster please contact us (https://www.six-carats.com/contact)to see what we can do.

Question 20

What is your policy for returns and exchanges

Accepted Answer

Should you be unhappy with your purchase for any reason we offer a returns service. This excludes bespoke items and jewellery such as earrings for hygiene reasons. Please see our Returns Policy (https://www.six-carats.com/returns-policy)for more details.

Question 21

Can I collect my item in person?

Accepted Answer

We do not usually offer a collection service but can arrange it by appointment. Please contact us (https://www.six-carats.com/contact)should you desire to collect your jewellery in person. Please Note: To collect in person you will be required to bring photo ID such as a driving licence or passport when you come to collect your item.

Question 22

Do you deliver to an address that is different to my billing address?

Accepted Answer

If you wish to arrange the delivery of your item to an alternate address (other than the stated billing address), we will be more than happy to help. For such a request we will collect the relevant documents to safeguard our buyers from fraudulent activities. You will receive a request for this information prior to delivery.

Question 23

How safe is my jewellery in transit?

Accepted Answer

We securely package and deliver your jewellery through fully insured services. Your responsibility for the jewellery only begins once it is delivered and you take ownership.

Question 24

What packaging do you use? Can you keep it discreet as it is a surprise?

Accepted Answer

Your packaged item will be sent to you in a secured black postal box. Each and every order is packed with the same love as you will give to your jewellery item. Our postal boxes are discreet and ready to gift to that special one. Please note that a valuation certificate will be in the box along with gemstone certificates. We accept special requests for plain and unbranded packaging. Please contact us (https://www.six-carats.com/contact)and we will be happy to help.

Question 25

Can I cancel my order?

Accepted Answer

You can cancel some orders within 14 days from the day the order is shipped. If you wish to cancel or return your purchase please contact us (https://www.six-carats.com/contact)or look at our returns policy.(https://www.six-carats.com/returns-policy) Bespoke items and some items such as earrings cannot be cancelled, however you should contact us (https://www.six-carats.com/contact)as it may be possible to cancel an order that has not entered the manufacturing process.

Question 26

Will you create a custom piece of jewellery for me?

Accepted Answer

We would love to! Please look at our Bespoke (https://www.six-carats.com/bespoke)service and we will be happy to help you create that special piece.

Question 27

What documentation will I receive with my jewellery?

Accepted Answer

All jewellery bought from Six Carats comes with a valuation certificate and all gemstones larger than 0.5ct come with an independent IGI certificate. This tells you how much to insure your ring for, and acts as evidence to the value of your ring should you wish to make a claim. You will also find an independent UK hallmark on all jewellery.

Question 28

Can I add an engraving?

Accepted Answer

You can engrave your ring with any message you choose for no additional cost. Rings have space for a maximum of 18 characters.

Please note, engraved rings are non-returnable. Your engraving will need to be remade if your ring is resized, so please only select an engraving if you're certain you have the correct size.

Question 29

Does Six Carats hallmark its jewellery?

Accepted Answer

Six Carats is officially registered with the London Assay Offices, ensuring our jewellery complies with the hallmarking regulations of the UK. We subject our gold and platinum jewellery to independent testing and hallmarking. All our exquisite pieces carry a hallmark.

As an Assay Assured Jewellery Retailer, we have earned this status through independent audits and verification by Assay Assured, overseen by the London Assay Office. This ensures that all precious metal jewellery undergoes independent testing and receives proper hallmarking.

All our jewellery is hallmarked in the United Kingdom, featuring the following hallmarks for each metal:

Gold (Rose, White, and Yellow): 750
Platinum and Palladium: 950

Question 30

What happens if I order the wrong size?

Accepted Answer

No need to worry! Determining the correct ring size can be challenging, especially when planning a surprise proposal. To alleviate any sizing concerns, your initial resize is complimentary if you return the ring within 30 days. The resizing process typically takes around 10-15 working days from the date we receive your item. It's important to be aware that specific designs, like full-set diamond eternity rings, are not resizable. In such cases, they will either be exchanged or remade to ensure a perfect fit. We suggest requesting a ring sizer  or going to the local jewellery store and having your finger measured there.

Question 31

How do I know my ring size?

Accepted Answer

Though we offer free resizing, it's much better to get the size right first time. We suggest you visit a local jeweller who will happily tell you your ring size. As an alternative, you can request our ring sizer and we will send one to you, or you can use our online size guide.

Question 32

Do you offer worldwide delivery?

Accepted Answer

Yes, we offer worldwide delivery on all orders. Due to restrictions on luxury goods, we are unable to ship to certain destinations. Please note that customs, Vat and duty will be an additional charge. Contact us (https://www.six-carats.com/contact)and we will be happy to help.

Question 33

Will my delivery be insured?

Accepted Answer

Yes, your item will be fully insured by Six Carats up to the moment you sign for it upon delivery. From that moment the jewellery is your responsibility and we strongly suggest you obtain suitable insurance.

Question 34

Do you offer finance or flexible payment options?

Accepted Answer

Purchasing fine jewellery is a big step. To give you time to focus on what’s really important, we offer a selection of flexible payment options from Klarna, Paypal and ClearPay.

Please note that items paid online through PayPal or Klarna must be sent to your billing address for security reasons.

Question 35

My jewellery is damaged. What should I do?

Accepted Answer

If your jewellery has sustained any damage, we would advise contacting us (https://www.six-carats.com/contact)in the first instance. We will provide you with instructions for returns so that our team of experts can assess the jewellery for you. This step is necessary to determine the most effective way to resolve this matter for you. For added peace of mind, we always recommend acquiring insurance coverage that includes protection against accidental damage, loss, or theft of your jewellery.

Frequently asked questions